Questions we receive frequently

Questions and answers

At Estores Moniz Matias, Lda, we work to be your qualified specialists for all your needs.

Check out our list of frequently asked questions below for some helpful answers.

If you can't find what you need, let us know and we'll get back to you shortly.

Do you charge by the hour?

At Estores Moniz Matias, clarity and honesty in our transactions with customers are of the utmost importance. That's why our pricing policy is designed to be simple and straightforward:

Fixed Quotes: For new blind or shutter installations, we work based on fixed quotes. This means the price you see on the quote is the price you pay. There are no hourly charges, avoiding surprises at the end of the job. You'll have full knowledge and control over the cost of your installation before we begin the service.

Repairs and Replacements: In cases of repair or replacement of parts, we charge only for the products used. If the repair requires only labor, the cost will be discussed and agreed upon in advance with the technician dispatched to your location. Our team is trained to offer efficient and cost-effective solutions, ensuring you receive the best service at a fair price.

Transparent Communication: Before any service, our technician will discuss all aspects of the work with you. This conversation will include a detailed explanation of the costs involved and the options available, allowing you to make informed decisions without pressure.

At Estores Moniz Matias, our goal is to ensure you are completely satisfied with our services and prices. We value the trust you place in our company and strive to offer the greatest possible transparency.

What payment methods do you accept?

At Estores Moniz Matias, we accept payments by bank transfer and cash. Please note that we do not have an ATM payment terminal. After confirming the service and approving the quote, we will provide all the necessary banking information so you can make the payment securely and conveniently.

Do you offer a guarantee?

At Estores Moniz Matias, we are firmly committed to quality and customer satisfaction. Therefore, we offer an exclusive 2-year warranty on all our blinds and shutters, valid from the date of assembly.

Our goal is to provide peace of mind by ensuring that our products maintain their performance and aesthetics over time. How to Use the Warranty:

1. Contact Us: If you notice any problem, please do not hesitate to contact our customer service by phone or email.

2. Required Documentation: Have your purchase invoice and assembly receipt at hand.

3. Technical Assessment: Our technical team will carry out an assessment to confirm whether the problem is covered by the warranty.

4. Solution: If the defect is confirmed as covered by the warranty, we will repair or replace it free of charge.